We understand that lock and key emergencies can be stressful. Here are answers to the questions our customers ask most often. If you don't find what you're looking for, please give us a call at (412) 606-3105.
General Questions
Do you service my specific area within Allegheny County?
Yes! We proudly serve the entire Pittsburgh metro area and all communities within Allegheny County. From Coraopolis to Monroeville and everywhere in between, our mobile locksmiths are ready to reach you quickly. If you're unsure, just give us a call!
How quickly can you arrive for emergency services?
We typically arrive within 20-30 minutes for emergency calls in Pittsburgh and surrounding areas. Our rapid response team is strategically located throughout Allegheny County to ensure fast arrival times, even during busy periods.
Pricing & Payment
Do you provide free estimates?
Yes! We provide free estimates for all non-emergency services. For emergency lockouts, we'll give you a clear price quote before starting any work. There are no hidden fees or surprise charges - you'll always know the cost upfront.
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and digital payment methods. For commercial customers, we also offer invoicing options with NET 30 payment terms upon approval.
Emergency Services
What information should I have ready when I call for an emergency?
To help us serve you faster, please try to have your location or a nearby cross-street, a description of your situation (e.g., 'locked out of my Honda Civic' or 'front door lock is jammed'), and a contact phone number. This allows us to dispatch the right technician with the right tools immediately.
Are you available on holidays and weekends?
Absolutely! We operate 24 hours a day, 7 days a week, 365 days a year. Whether it's Christmas morning or a Sunday night, we're here to help with your lock and key emergencies.
Security & Credentials
Are you licensed and insured?
Yes, we are fully licensed and insured locksmith professionals. All our technicians undergo thorough background checks and continuous training. We carry comprehensive insurance to protect both our team and your property during service.
How can I verify your technician's identity?
All our technicians arrive in marked vehicles and wear uniforms with our company logo. They carry photo identification and will be happy to show you their credentials before beginning any work. If you have any concerns, call our main number to verify.
Services & Technology
Can you install or repair high-security or smart locks?
Absolutely. Our technicians are trained and equipped to work with a wide variety of modern locking systems, including high-security deadbolts, keyless entry pads, and smart locks from major brands. We can help you upgrade your home or business security with the latest technology.
Can you make transponder keys and program key fobs?
Yes! We have the equipment and expertise to cut and program transponder keys and key fobs for most vehicle makes and models. This service is often faster and more affordable than going through a dealership.
Do you rekey locks?
Yes, we provide professional lock rekeying services. This is a cost-effective way to ensure old keys no longer work without replacing the entire lock. It's perfect for new homeowners or after losing a set of keys.
Can you open a safe if I've lost the combination?
Yes, we offer safe opening services for residential and commercial safes. Our technicians use specialized techniques to open your safe without damage whenever possible. We can also repair, service, or change combinations on most safe models.
Still Have Questions?
We're here to help! Contact us anytime for immediate assistance or to schedule a service.
Call Now: (412) 606-3105